About the Authors

Lancy Lobo, CCIE No. 4690 (Routing ans Switching, Service Provider), is a network consulting engineer in the Cisco Systems Advanced Services group, supporting the Cisco strategic service provider and enterprise customers. He has more than 10 years experience with data communication technologies and protocols. He has supported the Cisco strategic service provider customers to design and implement large-scale routed networks. He holds a bachelor's degree in electronics and telecommunication engineering from Bombay University and a dual MBA degree in project management and information technology from Jones International University, Denver. He plans to earn his Ph.D. in business organization and management at Capella University.

Umesh Lakshman is a technical project systems engineer with the Service Provider Field Labs at Cisco. He supports Cisco sales teams by demonstrating and testing advanced technologies such as MPLS to SP customers in a presale environment. Umesh has condusted several trainings for customers on MPLS, MPLS VPNs, and QoS implementations in MPLS networks. Umesh has a bachelor's degree in electrical and electronics engineering from Madras University and a master's degree in electrical and computer engineering from Wichita State University in Kansas.